The biggest ideas from
all in one place.
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Customers

Any AI agent can answer.
What happens next is what matters.

Context-aware AI reasoning for Atomicwork intelligent ITSM
Context that carries forward

Every answer and action stays active across the thread. Follow ups build on what's already resolved.

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Knows what to ask

Keeps the conversation moving with the right follow-up questions — no guesswork, no endless back-and-forth.

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Built for messy, real conversations

Ask for multiple things at once, switch topics, or pick up where you left off.

Agentic service management

Make work easier with conversational support that meets users in the moment

Forget manual ticketing and long email threads; Atom listens, sees, and responds in real time to guide employees through any issue or process

Watch the Universal Agent in Action
Solve issues faster with voice support

Start a voice conversation with Atom; it listens, identifies issues instantly, and guides users through solutions, completely hands-free.

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Enable guided support with vision powers

Share the screen when a problem is hard to describe so Atom can see what’s happening and walk users through the fix.

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Get support in the flow of work inside apps

Chat with Atom from the browser to get contextual help in the flow of work. Atom utilizes on-screen context, like error messages and URLs, to respond with the most relevant answer or action.

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The potential is huge. Imagine having an assistant that truly understands your workflow and makes your day-to-day tasks easier, faster, and less frustrating.

rinNo camilit, IT DIRECTOr →
Building toolkit

Talk to Atom your way

Employees don't have to change how they work. Atom meets them in the moment — whether they're typing, talking, or sharing their screen.

ai powered
Ask out loud

Hands full, on the move, or just faster out loud. Atom listens, understands, and acts.

Show, don’t explain

Share a screenshot or your screen. Atom sees the error, reads the config, and walks you through the fix.

Chat your way through it

Support that actually happens in the flow of work...

Atom on Slack

Get help alongside work, with Atom's own pane in Slack.

Atom in Teams

Track conversations and approvals in Microsoft Teams.

In your browser

Get help across any web app, on any page.

On the portal

Personalized prompts and your full conversation history.

Over email

Forward a request and track it, all from your inbox.

Atom on Claude

Manage IT tasks right from Claude

Atom on ChatGPT

Run service workflows from ChatGPT.

...across every app, conversation, and task

Benchmark Atom’s responses

Evaluate how Atom answers real questions, measure accuracy, and improve quality before every rollout.

Benchmark Atom’s responses

Evaluate how Atom answers real questions, measure accuracy, and improve quality before every rollout.

Benchmark Atom’s responses

Evaluate how Atom answers real questions, measure accuracy, and improve quality before every rollout.

Every channel. Multi-modal

Atom meets your employees where they work - in the browser, Slack/Teams, the portal, and email - with voice and vision built in for in-the-moment support.

Trusted knowledge from 800+ sources

Get reliable answers from public documentation across your tech stack without searching.

Clear requests from messy threads

Atom detects multiple intents from a single conversation and breaks them into separate requests.

Responses that fit your org

Match your internal style with Atom adapting its tone, and terminology to your org’s voice and policies.

Stay updated without switching tools

See real-time notifications and past interactions inside the browser so work stays uninterrupted.

Built for accurate, efficient, personalized support

All your employees need to do is ask Atom—answers, actions, and everything in between, delivered seamlessly through Chat AI

Match your internal style with Atom adapting its tone, and terminology to your org’s voice and policies.

Understand intent and context from user inputs like text and images.

Autofill form details from conversations for faster submissions.

Incorporate tribal knowledge so Atom adapts to org-specific language.

Deliver trusted knowledge from public sources to troubleshoot apps.

Pull details from tools like Jira or Salesforce without switching apps.

Get notified about approvals, request progress, and task updates.

Improve responses with a feedback loop for user interactions.

Serve verbatim answers for critical questions like payroll or benefits.

Filter, search, and analyze structured data using natural language.

Ensure permissions-aware responses so users only access approved content.

Learn from Slack and Teams to keep answers current and relevant.

The AI workforce that
works with your IT team

Unlock the next era of workplace transformation with dynamic AI knolwedge, agentic workflows, and enterprise-grade security.

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Plug into your organizational graph

Leverage user profiles, issue history, or organizational policies for contextual support.

Your data protected effectively

Our platform is built with security considerations in mind right from the earliest stages of the design.

Deliver permissions-aware support

Inherit role-based permissions and define access so employees only see authorized content.

Granular enterprise AI controls

Built-in guardrails keep AI interactions safe and aligned with your organizational policies.

Enterprise-grade AI.
Proven performance.

Ensure uninterrupted employee support with robust, production-level reliability to safeguard critical operations.

92.7%

Request deflection rate Reduce agent load by enabling efficient self-service.

92.7%

Intent detection accuracy Reduce agent load by enabling efficient self-service.

92.7%

Security compliance Protect enterprise data with industry-leading security and strict access controls.

BUILT WITH ENTERPRISE-GRADE SECURITY AND COMPLIANCE.

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Frequently asked questions
What is the Universal AI Coworker?
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The Universal AI Coworker is Atomicwork's conversational assistant built to provide real-time, proactive support for employees across multiple platforms such as Slack, Teams, MCP clients, email, and browsers. It combines chat, voice, and vision support to guide end-users through troubleshooting and everyday tasks without disrupting their flow of work.

By understanding context from browser screens, conversations, and voice commands, the Universal AI Coworker helps resolve issues faster and more efficiently, without the hassle of manual ticketing.

What’s the difference between the Universal AI Coworker and other AI Coworkers?
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The Universal AI Coworker acts as an enterprise copilot for your employees, delivering instant support — answering questions, raising requests, and automating repetitive tasks. Atomicwork's other AI Coworkers reason and act autonomously, using enterprise knowledge and employee context to handle complex workflows like diagnostics, knowledge generation, and proactive issue resolution.

Does Atomicwork’s Universal AI Coworker work with other ITSM platforms?
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Yes. Atomicwork's AI Workforce can be deployed directly on top of your existing ServiceNow or Jira Service Management instance — no migration required. You can start seeing value immediately and upgrade to Atomicwork's full platform when you're ready.

Can the Universal AI Coworker learn from internal knowledge sources?
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Yes, it learns from sources like Confluence, Google Drive, SharePoint, Notion and Slack/Teams to provide accurate, organization-specific answers. It supports all document formats, including PDFs and spreadsheets for structured data retrieval. It also taps into system-of-record sources like Jira, Salesforce, JumpCloud, Intune, and Workday to ensure responses reflect real-time organizational context.

What enterprise apps does the Universal AI Coworker integrate with?
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Atomicwork connects with apps across the enterprise tech stack including Okta, Azure AD, Google Workspace, Jira, Salesforce, and more — enabling the Universal AI Coworker to pull real-time data, execute workflows, and provide trusted answers.

How does Atomicwork handle security and compliance?
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Atomicwork provides role-based access control, AI guardrails, and industry-standard compliances through the TRUST framework to ensure the Universal AI Coworker's responses are compliant, permissions-aware, and free from unauthorized data exposure.

How can I try Atomicwork?
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Sign up for a demo of Atomicwork and someone from our team will walk you through our product. We'll also get you set up with a limited environment to try it out yourself.

See Atomicwork in action now.