The Atomicwork Blog

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Product updates

Q1'26 product updates: Nova release

Every enterprise AI software promises fast, accurate answers and most deliver on turn one. The real test is turn two.

Aishwarya Hariharan

Designing deflection paths that actually work: What we learned from TubeScience's journey

Building Atomicwork

Atomicwork is now on the Microsoft Marketplace

Building Atomicwork

Rewiring the fundamentals of access provisioning with agentic AI

Building Atomicwork

Introducing Atomicwork’s Universal Agent

Building Atomicwork

How Zuora reimagined their workplace experience and cut ticket volume by over 50%

Building Atomicwork

A new chapter for Atomicwork: $25M+ Series A to empower enterprise IT teams with agentic AI

13 Top BMC alternatives for smarter IT in 2026

A round-up of the top AI-driven alternatives to BMC Remedy that prioritize user and agent experiences.

From one IT win to an org-wide AI strategy: Insights from Zuora

Zuora's Gaurav Sisodia shares how agentic AI cut IT messages by 80% and expanded from IT to five departments in the Agentic ITSM Masterclass.

Employee Experience

How delightful employee experiences begin with HR+IT: Lessons from Cascade Clarity's John Cuellar

Why the join-move-leave lifecycle is still run on email threads and what it takes to fix it.

Access management in the Agentic Age: JumpCloud's Chase Doelling on Auth, Access, and Agents

Why traditional access management breaks down when AI agents enter the picture.

15 best Cherwell alternatives for your next ITSM as Cherwell EOL approaches

Our roundup of top ITSM alternatives to Cherwell's service management solution after Ivanti's End of Life announcement.

The ultimate IT onboarding checklist for modern enterprises

A step-by-step playbook for IT managers and sysadmins, covering everything from pre-boarding to 90-day follow-up.

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