Customers
Introducing Atomicwork’s Universal Agent

Our Universal Agent empowers enterprises to deliver real-time, proactive support with voice, vision, and context-aware intelligence in the flow of work.

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Enhancing digital workplace experiences with AI ft. Sangeeta Roy
Sangeeta takes us through how Zuora relentlessly pursued removing workplace friction to make employees productive with AI.
ServiceNow - Moveworks Acquisition: The good, and the bad
What does the acquisition mean for Moveworks customers and the IT community at large as they look to bring AI in IT effectively? Here's my take.
February releases: Love was in the air, but so was better service management
We made enterprise knowledge more actionable, put change management on autopilot, and cemented asset relationships. Read on to find out our major rollouts in February.
A-RICE Framework: An IT leader’s guide to evaluating AI initiatives for enterprise IT
Find out how you can evaluate and prioritize AI initiatives to address IT challenges at your organizations with the A-RICE framework.
Atomicwork successfully completes SOC 2 Type 2 renewal
Our SOC 2 Type 2 reattestation demonstrates a high level of commitment to the security, availability, processing integrity, confidentiality, and privacy of customer data.
Reducing friction in ITSM: Mark Settle on the 3 key dimensions of IT interactions
From winning organizational trust to turning IT support into proactive centres, Mark Settle shares how CIOs can truly lead technology transformations.
15 Best CIO podcasts to drive IT innovation in 2025
Discover the ultimate lineup of CIO podcasts for 2025, curated for both aspiring and seasoned IT leaders.
10 Best Jira Service Management Alternatives for 2025
Despite its advantages for basic IT support, Jira Service Management can quickly become complex and cumbersome for organizations. Here's a round up of more intuitive software you can consider instead.
Learnings from Pink25: The Past, Present, and Future of AI in service management
The Atomicwork team exhibited and participated at Pink25 and here are my observations on how the IT community has matured over the past year and where its headed to.
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