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Product updates
Q1'26 product updates: Nova release

Every enterprise AI software promises fast, accurate answers and most deliver on turn one. The real test is turn two.

AI in IT
Designing deflection paths that actually work: What we learned from TubeScience's journey
Building Atomicwork
Atomicwork is now on the Microsoft Marketplace
Building Atomicwork
Rewiring the fundamentals of access provisioning with agentic AI
Building Atomicwork
Introducing Atomicwork’s Universal Agent
Building Atomicwork
How Zuora reimagined their workplace experience and cut ticket volume by over 50%
Building Atomicwork
A new chapter for Atomicwork: $25M+ Series A to empower enterprise IT teams with agentic AI
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ITSM
Focusing on vanity IT support metrics? Here's what you should be measuring.
Here are the top IT service desk and support metrics IT leaders can use to understand their teams’ performance.
AI in IT
We just published the ‘State of AI in IT’ report for IT leaders to plan their 2024 strategy
We released the 'State of AI in IT' report with insights from 1000 IT professionals and end users, with a particular focus on North America.
ITSM
Embracing the inevitable: How can IT be a facilitator and not the gatekeeper of AI
The future of work is undoubtedly AI-integrated, and proactive IT management is critical to navigating this future successfully.
Employee Experience
Announcing the Day1 community
Why we are launching a community for all things digital employee experience.

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