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Product updates

Q1'26 product updates: Nova release

Every enterprise AI software promises fast, accurate answers and most deliver on turn one. The real test is turn two.

Aishwarya Hariharan

Designing deflection paths that actually work: What we learned from TubeScience's journey

Building Atomicwork

Atomicwork is now on the Microsoft Marketplace

Building Atomicwork

Rewiring the fundamentals of access provisioning with agentic AI

Building Atomicwork

Introducing Atomicwork’s Universal Agent

Building Atomicwork

How Zuora reimagined their workplace experience and cut ticket volume by over 50%

Building Atomicwork

A new chapter for Atomicwork: $25M+ Series A to empower enterprise IT teams with agentic AI

Building Atomicwork

Atomicwork achieves ISO/IEC 42001:2023 certification for responsible AI adoption

Earning the ISO/IEC 42001:2023 certification shows our commitment to ethical and transparent AI use.

Atomic Conversations

Swati Ranganathan on IT leadership, AI, and navigating change

Lessons from Uniphore’s CISO & VP IT Swati on leadership, curiosity, and driving AI-led enterprise transformation.

9 steps to automate ticket escalation workflows using AI

See how you can put together an automation playbook for ticket escalations to boost IT service efficiency.

6 Core tenets of ITSM transformation powered by AI

95% of AI projects fail or stall. Learn the 6 building blocks CIOs need to scale ITSM transformations.

10 Painful ways enterprise AI Assistants frustrate employees

Without an universal context layer, AI assistants end up confusing and reducing end-user adoption rates in enterprises.

6 Steps to Smarter Major Incident Management

Find out how you can speed up major incident response with AI to detect, group, and resolve outages faster.

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