The Atomicwork Blog

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Product updates

Meet the Atomicwork AI Workforce

'AI agent' now fits almost anything. An AI coworker owns a job end to end. Meet the Atomicwork AI Workforce and what it means for your business.

Designing deflection paths that actually work: What we learned from TubeScience's journey

Building Atomicwork

Atomicwork is now on the Microsoft Marketplace

Building Atomicwork

Rewiring the fundamentals of access provisioning with agentic AI

Building Atomicwork

Introducing Atomicwork’s Universal Agent

Building Atomicwork

How Zuora reimagined their workplace experience and cut ticket volume by over 50%

Building Atomicwork

A new chapter for Atomicwork: $25M+ Series A to empower enterprise IT teams with agentic AI

Building Atomicwork

Announcing FUSION’25 – Atomicwork’s annual user conference

Join us to exchange insights, learn from peers, and shape the future of enterprise IT together.

Building Atomicwork

Atomicwork achieves ISO/IEC 42001:2023 certification for responsible AI adoption

Earning the ISO/IEC 42001:2023 certification shows our commitment to ethical and transparent AI use.

Atomic Conversations

Swati Ranganathan on IT leadership, AI, and navigating change

Lessons from Uniphore’s CISO & VP IT Swati on leadership, curiosity, and driving AI-led enterprise transformation.

9 steps to automate ticket escalation workflows using AI

See how you can put together an automation playbook for ticket escalations to boost IT service efficiency.

6 Core tenets of ITSM transformation powered by AI

95% of AI projects fail or stall. Learn the 6 building blocks CIOs need to scale ITSM transformations.

10 Painful ways enterprise AI Assistants frustrate employees

Without an universal context layer, AI assistants end up confusing and reducing end-user adoption rates in enterprises.

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