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Agentic ITSM and ESM with built-in, adaptive intelligence
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Supercharge your enterprise IT automations with AI skills
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Okta
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The Wall of AI Champions
Our tribute to visionary CIOs who're accelerating enterprise IT with AI.
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Product
Universal Agent
Resolve issues instantly with Voice and Vision AI
AI Knowledge Management
Deliver contextual answers with conversational AI
Modern service management
Agentic ITSM and ESM with built-in, adaptive intelligence
Agentic enterprise automations
Automate processes and workflows across teams
All features
Explore everything you can do with Atomicwork
Pricing
Maximise value with transparent, scalable plans
Platform
Agentic AI
AI Agents
Autonomous AI to streamline service delivery
AI Copilot
Help your enterprise service teams achieve more
AI Service Desk
Scale your enterprise support without scaling your IT team
AI Skills
Supercharge your enterprise IT automations with AI skills
Enterprise integrations
Microsoft Teams
Deflect support questions and automate services
Slack
Deliver faster enterprise support to your employees
Okta
Streamline app access and workflows
Microsoft 365
Bring your MS apps together for integrated support
All Integrations
Integrate all of your enterprise applications
Enterprise automation
Automate processes and workflows across teams
Enterprise analytics
Get full visibility into your service operations.
Enterprise security
How we design a secure and compliant platform.
Solutions
Modern ITSM solution
IT Support
Scale your IT service delivery and operations with AI
Request Management
Effortlessly handle and fulfill all service desk requests
Incident Management
Smartly diagnose and resolve incidents faster
Change Management
Intelligently plan, track and implement changes
Asset Management
Seamlessly track and manage all assets
CMDB Software
Easily organize configuration data for smarter operations
Modern ESM solution
Agentic HR Support
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Employee Journeys
Support employee milestones with guided workflows
HR Service Delivery
Streamline HR support for a better employee experience
Employee Self Service
Empower employees to resolve their own needs
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Reimagine service operations at manufacturing plants
Education
Deliver exceptional student and faculty
Healthcare
Streamline clinical IT operations for superior care
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Digital Workplace Experience
Seamless collaboration for modern teams
IT Workflow Automation
Eliminate manual work and improve productivity
IT Knowledge Management
Consolidate knowledge from multiple sources
ESM Platform
AI solution to deliver efficiency and autonomy
Automated Employee Onboarding
Automate the mundane and focus on the extraordinary
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Resources
Blog
The #1 blog for AI in ITSM content
Atomic Conversations
A podcast for CIOs and IT leaders
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Building Atomicwork
Announcing FUSION’25 – Atomicwork’s annual user conference
Join us to exchange insights, learn from peers, and shape the future of enterprise IT together.
Sajeesh Sahadevan
AI in IT
It’s 2025. Why have you not hit reset on your ITSM?
AI in IT
Context engineering: The secret weapon of CIOs architecting the future of IT
Building Atomicwork
Introducing Atomicwork’s Universal Agent
Building Atomicwork
How Zuora reimagined their workplace experience and cut ticket volume by over 50%
Building Atomicwork
A new chapter for Atomicwork: $25M+ Series A to empower enterprise IT teams with agentic AI
Building Atomicwork
Introducing agentic service management for improved enterprise productivity
Building Atomicwork
How Atomicwork transformed Ammex Corp's service management with AI
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Atomic Conversations
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Employee Experience
Building Atomicwork
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ITSM
13 Top BMC alternatives to drive smarter IT in 2025
A round-up of the top AI-driven alternatives to BMC Remedy that prioritize user and agent experiences.
AI in IT
SITS25 Reflections: The stark divide of AI adoption in ITSM
Our observations on AI's impact in enterprises, ITSM software, and service management jobs.
ITSM
Cherwell EoL is here: 11 best Cherwell alternatives to consider for your next ITSM
Our roundup of top ITSM alternatives to Cherwell's service management solution after Ivanti's End of Life announcement.
AI in IT
How Agentic AI can ease Azure operations for IT teams
Learn how you can manage Azure services with Agentic AI easily to get an overview of services, monitor performance metrics, or provision new resources.
Atomic Conversations
Baseball cards, databases, and boardrooms: Insights from Karl Mosgofian
A candid conversation about nonlinear career paths, bridging tech with business, and how startups can better speak the CIO’s language.
Product updates
Spring into smarter service with Atomicwork's updates
The Universal Agent, a handful of new integrations, improved change management and more - all rolled up in our refreshing Spring Updates here.
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