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Context engineering: The secret weapon of CIOs architecting the future of IT

Engineering the right data can work as valuable context for your ITSM workflows and support to be faster and smarter.

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Announcing our inaugural CIO Advisory Board to redefine enterprise service management
We're elated to bring together some of the sharpest minds in enterprise IT to steer our vision of driving digital transformation with AI.
A-RICE Framework: An IT leader’s guide to evaluating AI initiatives for enterprise IT
Find out how you can evaluate and prioritize AI initiatives to address IT challenges at your organizations with the A-RICE framework.
Atomicwork successfully completes SOC 2 Type 2 renewal
Our SOC 2 Type 2 reattestation demonstrates a high level of commitment to the security, availability, processing integrity, confidentiality, and privacy of customer data.
Reducing friction in ITSM: Mark Settle on the 3 key dimensions of IT interactions
From winning organizational trust to turning IT support into proactive centres, Mark Settle shares how CIOs can truly lead technology transformations.
15 Best CIO podcasts to drive IT innovation in 2025
Discover the ultimate lineup of CIO podcasts for 2025, curated for both aspiring and seasoned IT leaders.
10 Best Jira Service Management Alternatives for 2025
Despite its advantages for basic IT support, Jira Service Management can quickly become complex and cumbersome for organizations. Here's a round up of more intuitive software you can consider instead.