Here are the top prompts I use as a Sys Admin for scripting help, troubleshooting, and policy drafting at Atomicwork.

Agentic ITSM is here to replace rigid processes with adaptive, goal-driven automation for faster, people-centric service management.

Engineering the right data can work as valuable context for your ITSM workflows and support to be faster and smarter.

Advancements in AI and related technology means the ROI of ITSM platforms can no longer be measured with traditional calculators. Presenting the new ROI framework.

On AI's fast disruption window, the urgency for stronger IT leadership, and why people—not tech—will decide who wins.

In June, we brought AI even closer to the agent experience, added powerful capabilities to workflows, improved performance tracking, and made it easier to stay in flow.