From winning organizational trust to turning IT support into proactive centres, Mark Settle shares how CIOs can truly lead technology transformations.

Discover the ultimate lineup of CIO podcasts for 2025, curated for both aspiring and seasoned IT leaders.

Despite its advantages for basic IT support, Jira Service Management can quickly become complex and cumbersome for organizations. Here's a round up of more intuitive software you can consider instead.

The Atomicwork team exhibited and participated at Pink25 and here are my observations on how the IT community has matured over the past year and where its headed to.

How do you get end-users to adopt and adapt to changes? Here are some effective ways to plan your organizational change communication with examples.

After several months spent on extensive set up and customization, are organizations seeing real value from their ITSM spend? Let's find out.