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Q1'26 product updates: Nova release

Every enterprise AI software promises fast, accurate answers and most deliver on turn one. The real test is turn two.

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Reducing friction in ITSM: Mark Settle on the 3 key dimensions of IT interactions
From winning organizational trust to turning IT support into proactive centres, Mark Settle shares how CIOs can truly lead technology transformations.
15 Best CIO podcasts to drive IT innovation in 2025
Discover the ultimate lineup of CIO podcasts for 2025, curated for both aspiring and seasoned IT leaders.
Learnings from Pink25: The Past, Present, and Future of AI in service management
The Atomicwork team exhibited and participated at Pink25 and here are my observations on how the IT community has matured over the past year and where its headed to.
8 Ideas to plan your change management communication (that actually gets employees attention)
How do you get end-users to adopt and adapt to changes? Here are some effective ways to plan your organizational change communication with examples.
Breaking down enterprise IT support costs: Do you know what you’re really paying for?
After several months spent on extensive set up and customization, are organizations seeing real value from their ITSM spend? Let's find out.
From Scripts to Smarts: The transition from workflows to AI agents 
When should you stick to traditional workflows and when do you switch to AI agents while implementing agentic AI in your enterprise? Find out.

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